Help Center
Browse by topic or jump to a popular question. Still stuck? Email support@rentneighbors.com — a real person reads every message.
Getting started
5 articles
How RentNeighbors works, signing up, and finding what you need.
For renters
7 articles
Booking items, picking them up, returning them, and getting your deposit back.
For owners
8 articles
Listing items, getting paid, managing rentals, and handling problems.
Payments & fees
6 articles
How money moves, what we charge, and when refunds happen.
Trust & safety
6 articles
Identity verification, photos, disputes, and how we keep the community safe.
Community & social
4 articles
Friends, friends-of-friends, demand-signaling, and invites.
Account & settings
6 articles
Email, password, notifications, and account management.
Popular questions
- What is RentNeighbors?Getting started
- How does RentNeighbors work?Getting started
- How do I book an item?For renters
- Why do I need to verify my identity?For renters
- How do I list an item?For owners
- How do I set up payouts?For owners
- What does RentNeighbors charge?Payments & fees
- How is the rental price calculated?Payments & fees
- Is it safe to rent from strangers?Trust & safety
- How do reviews work?Trust & safety
- How does the friends system work?Community & social
- What's the friend-of-a-friend filter?Community & social
- How do I change my password?Account & settings
- How do I change my email address?Account & settings
Can't find what you're looking for? Email us at support@rentneighbors.com.