Trust & safety

Identity verification, photos, disputes, and how we keep the community safe.

Is it safe to rent from strangers?
We layer identity verification, reviews, photos, deposits, and dispute resolution.
How do reviews work?
1-5 stars + comment, after every completed rental, from both sides.
How do I file a dispute?
From the rental page. Submit photos and a short description.
How do I report a listing or user?
Click the flag icon on the listing card or the report button on the listing page.
Why does the messaging system block phone numbers and Venmo?
Going off-platform breaks the protection layer.
What if we forget to take check-in photos?
You can't confirm the rental until photos are uploaded.

Don't see your question? Back to all topics or email support@rentneighbors.com.