Privacy Policy

Last updated: April 11, 2026

Information We Collect

We collect information you provide directly:

  • Account information: Name, email address, password (stored as a bcrypt hash)
  • Listing information: Item descriptions, photos, pricing, location
  • Identity verification: Government-issued ID processed by Stripe Identity (we do not store your ID documents)
  • Payment information: Processed and stored by Stripe (we do not store card numbers)
  • Communications: Messages between users, reviews, and reports

How We Use Your Information

  • To provide and improve the Platform
  • To process rental transactions and payments
  • To send transactional emails (booking confirmations, verification, password resets)
  • To verify your identity and prevent fraud
  • To resolve disputes and enforce our Terms
  • To display your public profile, listings, and reviews to other users

Information Sharing

We do not sell your personal information. We share information only with:

  • Stripe: For payment processing and identity verification
  • Resend: For transactional email delivery
  • Other users: Your name, listings, reviews, and public profile are visible to other users
  • Friends and connections: When you accept a friend request, that connection is visible to other users of the Platform. Specifically, your friends — and friends of your friends — may see that you are connected to them, either directly or through a mutual friend, when they use community filters such as Posted by a Friend or Friend of a Friend. By sending or accepting a friend request, you consent to this visibility. You can remove a friend at any time from your Friends page to end this visibility.
  • Law enforcement: When required by law or to protect the safety of our users

Data Security

We implement security measures including password hashing (bcrypt), HTTPS encryption, secure HTTP headers, and JWT-based session management. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at privacy@rentneighbors.com. You may update your notification preferences at any time in your account settings.

Contact

For questions about this Privacy Policy or our Terms of Service, contact us at support@rentneighbors.com.