For renters

Booking items, picking them up, returning them, and getting your deposit back.

How do I book an item?
Pick dates, pay through Stripe Checkout, wait for owner approval.
Why do I need to verify my identity?
One-time Stripe Identity check before your first booking.
What happens at check-in?
Both parties take a photo and tap a button. The rental clock starts.
What happens at check-out?
Photo + tap. Deposit refunds. Rental complete.
How do I cancel a rental?
Free cancellation before check-in. Once you've picked up the item, you can't.
How do security deposits work?
Authorized at booking, captured at check-in, refunded at check-out.
What if the owner doesn't respond?
If they don't approve before the start date, your authorization is voided.

Don't see your question? Back to all topics or email support@rentneighbors.com.