How do I file a dispute?
From the rental page. Submit photos and a short description.
If something goes wrong — item not as described, damage you didn't cause, owner refusing to release the deposit, missing parts — file a dispute from the rental page. Click the rental, scroll to "File a dispute," select the reason, and add a description.
When a dispute is filed: 1. Funds are held in place. The deposit doesn't refund. The owner's payout doesn't transfer. 2. Both parties are notified. 3. Our admin team reviews the evidence — your description, photos, the original check-in photos, any messages between you. 4. We resolve with a refund split: full deposit retained, partial, or full refund. We notify both sides. 5. Resolution typically happens within 3 business days.
What helps your case: - Detailed photos at check-in AND check-out (this is the most important thing). - Clear, specific descriptions of what went wrong. - Messages with the other party showing you tried to resolve it directly first.
What hurts your case: - Photos uploaded long after check-out (we mark these as "late uploads"). - Going off-platform to negotiate cash settlements. - Vague claims without photo evidence.
Last updated April 25, 2026