When do refunds happen?

Refunds run automatically in these cases:

• The owner declines your request → full refund within 3-5 business days
• You cancel a pending rental (before check-in) → full refund
• The check-in deadline passes without owner approval → full refund
• A rental completes successfully → security deposit (only) is refunded
• A dispute resolves in your favor → the resolved amount is refunded

You'll always get an email when a refund is initiated. The actual time it appears on your statement depends on your bank — usually 3-5 business days, occasionally up to 10.